Reservation terms and conditions

Below regulations reffers to reservations made throught internet and/or phone (furter, it will be called Reservation T&C) .

This document (hereinafter referred to as the "reservations T&C") regulates the principles of making reservations, canceling reservations, payment methods and dates for reservations, confirmation of making reservations and complaints at Tristan Hotel & located on ul. Rybacka 17, 82–110 Kąty Rybackie, hereinafter referred to as the "Hotel"

The Regulations cover the provision of all services provided by the Hotel, including accommodation services available in the Pension, which is located on the same property about 50m from the main hotel building.

The prices listed on the hotel website are gross prices (including VAT). All transactions are concluded in PLN.

Reservations can be made using one of the methods:

1. By phone - any reservation made by phone is treated as a preliminary reservation. All details (including booking conditions) will be sent by email
2. By email - in response to a price offer and booking conditions
3. Using the reservation system available on the hotel website
4. Through intermediary companies, agencies or portals

The reservations indicated in points 1, 2 and 3 above are preliminary reservations. The reservation is considered confirmed after paying the down payment or, in certain cases, the full value of the reservation.

The deposit must be paid within 3 days of making the reservation at the latest. For special offers, holidays, long weekends, different booking and cancellation policies may apply.

The deposit is not refundable.

Payment of the deposit and thus effective booking means confirmation of acceptance of the reservation conditions set out in the regulations and familiarization with the hotel regulations.

Failure to pay the deposit within the agreed time will automatically cancel the reservation.

Shortening the stay is not a basis for compensation.

In the event of shortening the stay, the Guest undertakes to cover the full value of the reservation - including unused nights.

The hotel is not responsible for incorrectly made reservations.

Offers published on the website, reservation system, presented by phone or in person do not constitute an offer within the meaning of art. 66 et seq of the Civil Code. The hotel price offer, subject to confirmation, may change.

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